If you would like to print our Family Charter, including the Easy Read version, please download the files.
Family Charter
MacIntyre is committed to ensuring that families understand MacIntyre and staff understand families. By adopting the values within the Family Charter, it will be clear to all staff on how to make sure that the best interactions are happening.
Good, honest communication will take place from the very start of the relationship between MacIntyre and families, so that people feel confident, safe, involved, respected and valued.
Our overall goal is to recognise the importance of this relationship between families and MacIntyre by appreciating each person’s unique history and family dynamic.
Good Communication
We will keep in touch with families and ensure that information is shared and that everyone understands. We will listen to hear what families tell us and consider our response, being not too quick to speak.
We will be clear on how we communicate and communicate in ways that make sense for each family. We will notice when things need to be said and support families with direct and clear pathways. We will encourage and support everyone to speak openly and honestly together and challenge limiting beliefs. We will involve families in decision-making where they wish to be involved.
Respect Families
We will show families that we care and deliver news with kindness. We will speak about people as if they were in the room with us and be a voice for people when they can’t be present.
Be Honest
We will have straight forward conversations and share as much information as we are able to. We won’t have all the answers, but we will work together to try and find a solution.
Work Together
We will get to know and understand each family, appreciating that each family and their needs are unique. We will always involve families when they wish to be involved. We will be creative in how we interact and actively encourage strong circles of support.
Keep Commitments
We will do what we say were going to do, keep in touch about actions and get back to people when we say we will, even if we don’t have the full answer. We will not over-promise and will let people know if things have to change.
Build Trust
We will focus having good and honest communication. Circles of support can be extended when everyone is happy to take the next step together.
Acknowledge Mistakes
We will work towards making things right when mistakes happen and communicate in a way that is easily understood and preferred. When things go wrong rather than looking for someone to blame, we will work with the family to resolve it.
Clear Expectations
We will review support throughout the year will ensure that the expectations for both families and staff are clear.
Improve Practice
We will learn new things, welcome ideas from families, expect and invite feedback and learn from this. We will listen to the worries and concerns of families as well as the positives.
More for families
More about how we work with families
27 Sep 2024
The MacIntyre Podcast, Season 4, Episode 1
In this podcast, we hear from MacIntyre's Chief Executive, Sarah Burslem, in which she describes MacIntyre as an amazing place to live, learn and work.
9 Jul 2024
How You Can Feel Supported As A Family Member
At MacIntyre we want you as a family member to feel engaged with your community and supported. We offer various resources to help you to do just that.
4 Jul 2024
Families Podcast: Season 3, Episode 10
In the last podcast before we break for the summer, Nicola explores a change coming to the Podcast, with guest Tess Clare Marshall
18 May 2024
Financial Management and Legal Responsibilities
In recognition of Dementia Action Week 2024, we're sharing some useful tips and tricks to help families in supporting their loved ones, and the financial…