Monro Avenue, Crownhill, Milton Keynes
Monro Avenue is a seven bedroom home, located in Crownhill, Milton Keynes, close to the A5 and public transport links.
- Seven bedroom home, shared between 6 people
- The current housemates are two gentlemen and 4 ladies between 45-62 years old
- Available room is on the first floor
- Shared bathrooms and toilets
- Shared kitchen, dining room, lounge and conservatory
- Large communal garden with raised flower beds and summer house
- Within walking distance of shops and local amenities
- Use of adapted vehicle
CQC Rating: Good
Extracts from latest CQC Report 2023, reviewed July 2023
- We saw staff engaged with people, responding to people's communication methods, recognising body language and gestures, that indicated how people were feeling, their wants and needs.
- A relative said, "We are absolutely satisfied [relative] is receiving loving care; we are always made welcome when we visit."
- People and relatives were involved in all aspects of decision-making about their care and support and staff could understand how people wanted their support to be delivered.
- Staff provided care and support in a very caring and meaningful way. They knew the people who used the service very well and had built up kind and compassionate relationships with them
- ‘We observed staff treated people with dignity and respect and people were very relaxed and comfortable with the staff. Staff could tell us in detail about each person they provided care for, their likes, dislikes, and activities they enjoyed doing. They described how they supported people to try new ventures and build on their confidence and independence’
- One staff member said, "[Registered manager] is very good at listening, she is very approachable, almost here every day and works her socks off."
Meet the Manager
"I have worked with the people of Monro Avenue for nearly 30 years and we have developed from the Westoning site to Milton Keynes to provide more opportunities for the people I support and over the years , I have been privilege to witness them grow in confidence and have a life which makes sense to them. Building on relationships with friends and family and different staff. Enjoy finding new adventure we can experience together. In Monro we have built a family and we all like to work together to achieve the best outcome for the people we support but also for the staff who work there, we are a team. I am so proud of the people who live and work at Monro Avenue as over the year we have had some challenges and we have always ensured the people who live in Monro Avenue are in the center of everything we do and we all believe in everything we do. Staff are always looking at how we can improve what we have and try to move the service forward."
- Nicky Croucher
Download a summary document about Monro Avenue
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Our Approach
Families
MacIntyre was established by the parents of a disabled child in 1966 for all people with a learning disability to live a life that makes sense to them.
Person Centred Approaches
Providing person centred support means always listening, learning and focusing on what is important to and for someone, now and in the future.
Positive Behaviour Support
A Positive Behaviour Support (PBS) approach involves focusing on improving a person’s quality of life and understanding the reasons behind any behaviours.