Monro Avenue, Crownhill, Milton Keynes
Monro Avenue is a seven bedroom home, located in Crownhill, Milton Keynes, close to the A5 and public transport links.
- Seven bedroom home, shared between 6 people
- The current housemates are two gentlemen and 4 ladies between 45-62 years old
- Available room is on the first floor
- Shared bathrooms and toilets
- Shared kitchen, dining room, lounge and conservatory
- Large communal garden with raised flower beds and summer house
- Within walking distance of shops and local amenities
- Use of adapted vehicle
CQC Rating: Good
Extracts from latest CQC Report 2023, reviewed July 2023
- We saw staff engaged with people, responding to people's communication methods, recognising body language and gestures, that indicated how people were feeling, their wants and needs.
- A relative said, "We are absolutely satisfied [relative] is receiving loving care; we are always made welcome when we visit."
- People and relatives were involved in all aspects of decision-making about their care and support and staff could understand how people wanted their support to be delivered.
- Staff provided care and support in a very caring and meaningful way. They knew the people who used the service very well and had built up kind and compassionate relationships with them
- ‘We observed staff treated people with dignity and respect and people were very relaxed and comfortable with the staff. Staff could tell us in detail about each person they provided care for, their likes, dislikes, and activities they enjoyed doing. They described how they supported people to try new ventures and build on their confidence and independence’
- One staff member said, "[Registered manager] is very good at listening, she is very approachable, almost here every day and works her socks off."
Meet the housemates at Monro Avenue
Six people call Monro Avenue home. Four men and two women, aged between 52 and 63, each with their own interests, routines and favourite ways to spend their time, whether that's getting out and about, spending time with family, or sharing the simple pleasures of good food, music and company.
A couple of housemates go to Lifelong Learning at Great Holm during the week, which is something they really look forward to. One housemate especially enjoys the journey there and back by bus.
Getting out and about is important to people at Monro Avenue. One of the ladies loves a good day out and enjoys her regular “ladies’ day” on Wednesdays with support workers Mel and Debbie. They might head to a park, stop for coffee, or go out for a meal, whatever feels like a nice way to spend the day. She also enjoys spending time with her sister.
The local park is a favourite place for many in the house, often followed by coffee and cake. Some housemates like heading into town to visit the shops, while others enjoy bus rides or just being out where there are people around.
Groovy Gecko nightclub is another highlight of the month. It’s a lively night out for people with learning disabilities, full of music, dancing and a great atmosphere. At home, everyone enjoys their own quieter moments too. One housemate loves settling down in his room with a good book (and usually a coffee). Another prefers shorter trips out but is happiest spending time with at home or seeing family. Music is a big part of life for another housemate, who loves playing his records and being around people.
Family is a big part of life here. Parents, sisters and other relatives visit regularly, and people also spend time visiting their families.
Monro Avenue is also supported by two Activity Coordinators, who help people try new things and get involved in what’s happening across MacIntyre. That might be sports, events, or other activities that bring people together and open up new opportunities.
Altogether, Monro Avenue is a warm and sociable home, where people support each other to enjoy their interests, stay connected with family and make the most of the things they love.
Meet the Manager
"I have worked with the people of Monro Avenue for nearly 30 years and we have developed from the Westoning site to Milton Keynes to provide more opportunities for the people I support and over the years , I have been privilege to witness them grow in confidence and have a life which makes sense to them. Building on relationships with friends and family and different staff. Enjoy finding new adventure we can experience together. In Monro we have built a family and we all like to work together to achieve the best outcome for the people we support but also for the staff who work there, we are a team. I am so proud of the people who live and work at Monro Avenue as over the year we have had some challenges and we have always ensured the people who live in Monro Avenue are in the center of everything we do and we all believe in everything we do. Staff are always looking at how we can improve what we have and try to move the service forward."
- Nicky Croucher
Download a summary document about Monro Avenue
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